APA Style
Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P.. (2012).
Managing Quality Service in Hospitality .
USA:
Delmar Cengage Learning.
Chicago Style
Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality.
USA:
Delmar Cengage Learning,
2012.
Text.
MLA Style
Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality.
USA:
Delmar Cengage Learning,
2012.
Text.
Turabian Style
Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality.
USA:
Delmar Cengage Learning,
2012.
Print.