APA Style
Cook, Sarah. (2012).
Complaint Management Excellence .
USA:
Kogan Page.
Chicago Style
Cook, Sarah.
Complaint Management Excellence.
USA:
Kogan Page,
2012.
Text.
MLA Style
Cook, Sarah.
Complaint Management Excellence.
USA:
Kogan Page,
2012.
Text.
Turabian Style
Cook, Sarah.
Complaint Management Excellence.
USA:
Kogan Page,
2012.
Print.