APA Style

Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P. (2012). Managing Quality Service in Hospitality (E-Book) . USA: Delmar Cengage Learning.

Chicago Style

Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P. Managing Quality Service in Hospitality (E-Book). USA: Delmar Cengage Learning, 2012. Text.

MLA Style

Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P. Managing Quality Service in Hospitality (E-Book). USA: Delmar Cengage Learning, 2012. Text.

Turabian Style

Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P. Managing Quality Service in Hospitality (E-Book). USA: Delmar Cengage Learning, 2012. Print.