APA Style

Melissen, F., Smit, B. (2018). Sustainable Customer Experience Design: Co-Creating Experiences in Event, Tourism and Hospitality . New York: Routledge.

MLA Style

Melissen, Frans., Smit, Bert. "Sustainable Customer Experience Design: Co-Creating Experiences in Event, Tourism and Hospitality". New York: Routledge, 2018. Text.