APA Style

Jeston, J., Nelis, J. (2006). Business Process Management : Practical Guidelines to Successful Implementations (E-Book) . Oxford: Elsevier Butterworth-Heinemann.

MLA Style

Jeston, John., Nelis, Johan. "Business Process Management : Practical Guidelines to Successful Implementations (E-Book)". Oxford: Elsevier Butterworth-Heinemann, 2006. Text.