APA Style
Choil, M., Soenarno, , A.
(2014).
Complain Topedia: The Art of Complain Handling
.
Yogyakarta:
Andi.
MLA Style
Choil, Mohammad., Soenarno, , Adi.
"Complain Topedia: The Art of Complain Handling".
Yogyakarta:
Andi,
2014.
Text.