APA Style

Lashley, Conrad. (2001). Empowerment HR strategies for Service Excellence (E-Book) . Oxford: Butterworth-Heinemann.

Chicago Style

Lashley, Conrad. Empowerment HR strategies for Service Excellence (E-Book). Oxford: Butterworth-Heinemann, 2001. Text.

MLA Style

Lashley, Conrad. Empowerment HR strategies for Service Excellence (E-Book). Oxford: Butterworth-Heinemann, 2001. Text.

Turabian Style

Lashley, Conrad. Empowerment HR strategies for Service Excellence (E-Book). Oxford: Butterworth-Heinemann, 2001. Print.