APA Style

Shearouse, S, H. (2011). Con?ict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work (E-Book) . New York: Amacom.

MLA Style

Shearouse, Susan, H.. "Con?ict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work (E-Book)". New York: Amacom, 2011. Text.