APA Style

Dahlgaard, J, J. et al (2002). Fundamentals of Total Quality Management : Process analysis and improvement (E-Book) . London: Taylor & Francis Grup.

MLA Style

Dahlgaard, Jens, J.. et al. "Fundamentals of Total Quality Management : Process analysis and improvement (E-Book)". London: Taylor & Francis Grup, 2002. Text.