APA Style

Piccarozzi, M., Silvestri, C. (2020). Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution (E-Book) . United States of America: IGI Global.

MLA Style

Piccarozzi, Michela., Silvestri, Cecilia. "Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution (E-Book)". United States of America: IGI Global, 2020. Text.