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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

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Availability
#
Hospitality 647 For-m
B001972
Available
Detail Information
Series Title
-
Call Number
647 For-m
Publisher
New York : Delmar.,
Collation
516 hlm.
Language
eng
ISBN/ISSN
978-1-4390-6032-2
Classification
647
Subject(s)
Hospitality industry — Management
Hospitality industry — Customer services
Customer services — Quality control
Service industries — Management
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