In hospitality, technological evolution has been especially evident, since the introduction of the first equipment, in the nineteenth century, to the use of Artificial Intelligence today. In this context, the concept of Digital Transformation arises, referring to the process of using technology to increase the efficiency and competitiveness of the organization, whether in terms of management pr…
It provides valuable insights for those aspiring to be hotel managers. You’ll learn the main ideas of hospitality and hotel management in a detailed way. In the hotel industry, you will learn key principles and practices for success. Additionally, the book will cover various topics including customer service, front office operations, housekeeping management, revenue management, and more. You…